The owner of the online store Paulapants.com (hereinafter referred to as the online store) is Pauliinerman OÜ (registry code 14998456), located at Estonia, Harju County, Jõelähtme parish.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products.
A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method.
The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order
them. Fill in all of the
required fields and
choose the most
suitable shipping method
to complete the
order. The total
cost is then displayed on
the screen. This
can be paid
via an online
bank transfer or
using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot
deliver the ordered
goods due to
stock running out
or for any
other reason, the
purchaser will be
informed as soon
as possible and
the money paid
(including the shipping cost) will be refunded promptly, but
no later than within 14 days of receiving the notification
Shipment
Goods are shipped to the following countries: Europe (Austria, Belgium, Bulgaria, Estonia, Spain, Holland, Croatia, Ireland, Iceland, Italy, Greece, Cyprus, Lithuania, Latvia, Luxembourg, Malta, Moldova, Norway, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland, (Åland Islands), Great Britain, Switzerland, Denmark, the Czech Republic, Ukraine, Hungary, Belarus, Russia).
The purchaser bears the shipping cost and the respective
price information is
displayed next to the shipping method.
All shipments within Estonia generally arrive at the
destination specified by the
purchaser within 3-7 business days of the date of
entry into force of the contract of sale. All shipments outside of Estonia are
guaranteed to arrive within 25 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to
withdraw from the contract entered into with
the e-store within
14 days. (Depending on
the product, the
purchaser may not
necessarily have the right of withdrawal; in such a case the
corresponding products and services must be listed and they must comply with
the conditions provided for in subsection 53(4) in the Law of Obligations Act.)
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use
the ordered goods in any way other than is necessary to ensure the nature,
characteristics and functioning of the goods in the same way you would be
allowed to test the goods in an
actual store.
If the goods
have been used
for any purpose
other than is
necessary to ensure
the nature, characteristics and
functioning of the goods, or if there are any signs of use or wear and tear,
the online store has the right to lower the amount returned in
accordance with
the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal
to the e-mail
address pauliine.bulldog@gmail.com
within 14 days
of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must
return the goods
within 14 days
of the submission
of the
declaration
of withdrawal or submit
evidence that they
handed over the
goods to the
carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store
within two months of the
occurrence of a defect by e-mailing pauliine.bulldog@gmail.com or
calling:
+372 555 44 002.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which
the online store is
responsible, the online
store will repair
or replace the
defective goods. If the goods
cannot be repaired
or replaced, the online
store shall return
to the purchaser
all of the
payments involved in the
contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted pauliine.bulldog@gmail.com by calling +372 555 44 002 .
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.